حذف الحساب

1. Delete from the app or the website

• Mobile app: Account → "Delete my account".
• Website: sign in → "My bookings" page → privacy section → "Delete my account". (If you wish, first take a copy of your data with "Download my data".)
• If you have upcoming bookings you must cancel them first.

2. Deletion request by email

If you cannot access the app/website, email [email protected] with the phone number or email address on your account and the subject "Account deletion request". To verify your identity we may send a verification code to the phone/email registered on your account. Your request is concluded within 30 days at the latest.

3. What happens when you delete

• Your name and email address are removed; your phone number is replaced by an irreversible placeholder.
• All your sessions are closed; your favourites, mobile notification device records and pending verification codes are deleted.
• Your marketing consent is switched off.
• The own records of businesses you booked with (customer file, bookings, checkout/payment) may remain as that business’s legal records but are detached from your account. You can ask the business to delete them; we will help you pass on the request.
• The author information of your reviews is detached from your account; you can separately request their removal.
• Records that must be kept by law (e.g. administrative action logs) may be kept for the legal period without phone numbers.

4. Business accounts

To close a business account or request a data export, write to [email protected]; it is processed after we confirm you are the account owner.

Contact

For questions or requests about this document, contact us:

• Operator: Müsaitmi (musaitmi.net)
• Email: [email protected]
• Phone: 0552 280 51 28